Call Centre - Survey Experience Officer (Establishment)
Salary: S$3,000 ($2,650+$350 transport allowance)
Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)
Working hours: 5 days across Mon - Sun, up 44 hrs/wk
Work location: Clarke Quay / Novena area (work in office)
Collection Methods:
1. Via outbound call activity
2. Via field visits out to company addresses
Data submission:
1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
2. The incumbent must also submit the survey data collection details into the system and submit the completed survey
3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance
Job scope:
1. Adhere to required Standard Operating Procedures (SOP) in operations
2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
3. Update accurately the daily operations reports so that performance can be accountable
4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry
5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases
Requirements:
1. Able to work in fast-paced environment
2. Able to speak fluently
3. Proficient in excel (VLOOKUP, Filter functions)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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