We are
YouTrip (www.you.co) is a Southeast Asian-focused fintech dedicated to creating the next generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider’s 2022 Singapore.
Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.
We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security.
What you will be doing
- Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
- Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
- Monitor network and system performance, including network security and security logs
- Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
- Train users on new hardware and software
- Support audio and video equipment in office
- Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
- Support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
- Work with internal teams or vendors to resolve technical issues
- Support information security audits
What we are looking for
- Bachelor’s degree in Computer Science, Networking or other related disciplines.
- At least 3 years of related work experience
- Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
- Experience supporting hardware and software issues on Mac, Windows, and Linux operating systems
- Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
- Experience in IT asset & inventory management
- Experience with modern SaaS tools and open-source software is desirable
- Ability to work collaboratively and communicate effectively with internal and external teams
What we offer
- An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
- Access to a deep bench of technical and business experts that work together
- Working with an entrepreneurial team of people in Singapore, Thailand and Hong Kong
