With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As a Housekeeping Supervisor, you will upkeep the cleanliness and maintenance of public areas, F&B outlets, guestrooms, guest corridors and back-of-house areas. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:
- Assign rooms to the room attendants on their allocated floors. Ensure room cleaning process is prioritized based on operational needs.
- Attend the morning briefing for the room attendants and also for the Supervisors in the morning.
- Prepare daily supervisor briefing minutes.
- Check vacant, occupied, checked out and out-of-service rooms (including those under Perfect Room Program) on their assigned floors. Make sure rooms are available for Front Office to sell as soon as possible.
- Conduct daily performance checklist for each room attendant in his/her area.
- Inspect guest floor corridors on their assigned floors.
- Inspect Room Attendant’s trolleys, floor’s pantries and service areas on the assigned floors.
- Prepare and check VIP rooms.
- Attend to guests’ requests and complaints.
- Report any maintenance work immediately and follow up before end of each shift.
- Supervise and check night turndown service by the room attendants.
- Report any ‘privacy’ and ‘make up’ rooms to Housekeeping Office.
- Train, evaluate and counsel Team Members, recommend disciplinary action and identify training needs whenever required.
- Ensure the Housekeeping instructions and procedures are followed.
- Report any unusual, sick, irregular behaviors of guests and Team Members which arouse suspicion.
- Report any sighting of vermin for immediate follow up.
- Ensure guest rooms’ flowers and plants are delivered or replaced and well maintained.
- Ensure all Lost & Found items are properly and promptly reported and handed over to Housekeeping Office.
- Retrieve items loaned to guest upon guest departure.
- Communicate and co-ordinate with other departments, especially Reception, Engineering, Room Service and Flower Shop.
- Ensure all cleaning equipment is in good working condition.
- To be fully aware on procedures for emergencies.
- Assist in room linen and other room setup inventory as and when required.
- Perform midnight shift in the absence of the midnight supervisor.
- Responsible for scheduling, assigning, training and supervision of all staff in the public area section.
- Inspect personal grooming, uniform tidiness and cleanliness of Team Members.
- Control and supervise inventory for cleaning chemicals and supplies.
- Co-ordinate with contractors for the maintenance of cleaning equipment.
- Schedule and supervise the pest control treatments.
- Schedule and supervise carpet shampooing, upholstery shampooing, floor waxing, marble floor crystallization and window glass cleaning.
- Upkeep and maintain flowers and plants in the F&B outlets and public areas.
- Effectively communicate the hotel’s safety working procedures to Team Members.
- Check on the work carried out by the overnight cleaning contractor.
- Liaise with contractors for carrying out all special cleaning programs.
- Perform other duties as assigned.
What are we looking for?
A Housekeeping Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good knowledge and understanding in hotel operations
- Good knowledge in cleaning chemicals and equipment
- Good interpersonal ability
- Ability to work under pressure at all times
- Good communication skills
- Positive attitude and committed to delivering a high level of customer service
- At least two to three years relevant working experience in a luxury hotel
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Vocational training in Housekeeping or similar field
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
