Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
Then come in and join our Asia Pacific team as Digital Service Operations Manager, Customer Services. In this role, you will represent the Digital Service Operations portfolio for the Asia Pacific Japan (APJ) and China (CN) regions. Your focus is Smart Remote Services (SRS) and Connectivity for our Siemens Healthineers products. You will enable the zones and countries within the region in driving connectivity and remote/ digital services (best practice sharing, potential areas of improvement, knowledge management, etc.). Zone and Country management as well as operational managing roles will be your main counterparts to drive Connectivity and Digitalization in your region.
Your tasks and responsibilities:
- You will be the Single Point of Contact and represents HQ for all Connectivity/ Remote Services (SRS) topics in the APJ and CN regions.
- You will have regional end-to-end SRS/ DSO accountability.
- You will utilize global standard DSO delivery processes (DS, SSC, SF) and global DSO Service Lifecycle Teams to provide scalable customer value in the APJ and CN regions.
- You will enable Zones and Countries in the APJ and CN regions in driving Connectivity (best practice sharing, potential areas of improvement, knowledge management, etc.).
- You will harmonize Connectivity/ SRS/ DSO topics across all Zones and Countries in the APJ and CN regions.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services/customer-services
Your qualifications and experiences:
- You hold a successfully completed bachelor’s or master’s degree in computer science, business informatics, medical informatics, or a related field of study.
- You have at least 7 – 10 years of experience in the related field.
Your attributes and skills:
- Management, leadership, and coaching skills
- Customer interaction skills
- Collaboration & Intercultural skills
- Team player
- Project Management skills
- Good knowledge about SRS/ DSO services, infrastructure, and processes
- Good knowledge of CS HQ and country processes
- Knowledge about Siemens Healthineers’ product portfolio
- Good English language skills
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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