Job Description
- Managing a team of 6 employees in the IFF Key Account department.
- Supervise and support team members in their day-to-day tasks.
- Monitor team performance and address any issues or concern promptly.
- Delegate task effectively and ensure workload distribution is fair.
- Overseeing daily operations and problem solving.
- Ensure smooth and efficient operation of the team.
- Implement solutions to improve processes and workflows.
- Foster a proactive approach to problem solving within the team.
- Communicating and building trusted relationships with customers.
- Serve as a point of contact for key accounts, addressing inquiries and resolving issues.
- Listen to customer feedback and identify areas for improvement.
- Understand customers needs and preferences to provide personalized service by maintain a high level of customer satisfaction through effective communication and service delivery.
- Contributing to improving guidelines and processes for the team.
- Identify opportunities for process improvement and efficiency gains.
- Collaborate with team members and leadership to implement best practices.
- Monitor the effectiveness of implemented changes and make adjustments as necessary.
- Collaborating with the IFF Key Account team to ensure efficient workflows.
- Align team goals and priorities with overall departmental objectives.
- Ensure effective communication and coordination between team members.
- Foster a collaborative and supportive team environment.
Job Requirement
- Minimum 'O' level.
- Good Communication skills.
- Minimum 10 years of shipping knowledge, handling carriers and stakeholders.
- Experience to handle a team of at least 5 Direct reports.
