- Oversee daily spa operations, including appointment scheduling, staff management, and customer service to ensure a seamless and high-quality experience for clients.
- Develop and implement marketing strategies to attract new clients and retain existing ones, including promotions, events, and partnerships.
- Manage financial operations, including budgeting, forecasting, and financial reporting, to ensure the spa’s profitability and financial health.
- Recruit, train, and evaluate staff members, ensuring they meet the spa’s standards of professionalism, expertise, and customer service.
- Ensure compliance with health and safety regulations to provide a safe environment for both clients and staff.
- Curate and update the spa’s menu of services, including treatments, packages, and pricing, to stay competitive and meet client demands.
- Handle customer complaints and feedback, resolving issues promptly to maintain high levels of client satisfaction.
- Oversee the maintenance and upkeep of spa facilities and equipment to ensure everything is in optimal condition and to enhance the client’s experience.
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