Responsibilities
As a team member of APS , your primary role will be to:
Provide L1/L2 Application support to Front Office users
Adhere to Service Level objective target
Ensure adherence to APS support roster in terms of mailbox, webportal and hotline
Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
Escalate timely to Head of APS on possible risks, escalation matters and management issues.
Review and create application Support knowledge articles.
Contribute to the continuous improvement plan
Technical & Behavioral Competencies
Qualification & Experience:
Total 5+ years of overall IT experience.
1+ year experience as L2 support
Mandatory Skills
Analytical and Problem-solving skills
Excellent communication skills along with a customer/user-centric mindset
Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
High level of persistence, can-do attitude & pro-activeness
