Job Summary
The District Manager (DM) is responsible for leading a team of Territory Managers to deliver
profitable growth of and superior customer service to Institutional customers. The successful DM coaches and develops his/her team to ensure quality and safe work practices facilitating the
establishment, growth, and retention of customer relationships driving enhanced margins for the division.
Essential Functions/ Responsibilities
Safety
• Create a safety culture ensuring employees are properly trained in and follow all safety
guidelines and incident reporting requirements
• Act as a safety champion with Ecolab employees and customers
• Achieve zero preventable injuries and accidents
Business Planning & Review
• Manage team to deliver district sales and profitability targets
• Plan, monitor, and report district business results, growth opportunities and action plans to
manager
• Lead district deployment of divisional programs and initiatives
• Collect and report market trends and business implications in district
Account Management & Customer Value Delivery
• Ensure delivery of customer contracts through TM’s service performance
• Lead team to optimize account profitability
• Partner with team to lead periodic business reviews with identified customers
• Support team in implementing proactive plans to retain customers-at-risk
• Develop and maintain customer relationships at all levels
• Coach team to merchandise value of product and service offerings through service reporting,
business reviews, and utilization of CSP training
• Lead team efforts to identify, develop and implement solutions to improve results, customer
service, and total cost
• Meet or exceed district sales budget through Retain, Grow, Gain:
New Business initiatives
Talent Management & Development
• Hire, lead, and develop team members to achieve individual performance, development, and
division business objectives (e.g., sales, service, install, reporting)
• Create collaborative team environment driving strong engagement
• Make staffing/project decisions to improve skill level of the team
• Ensure strong Talent Pipeline for District
Account Prospecting
• Gain new business through focused and targeted prospecting, industry networking, and
partnership with internal sales and support teams
• Manage customer proposal, trials, contract negotiations and deal closure processes in
partnership with field and/or corporate accounts team
• Maintain and drive action on prospect list for district
Qualifications
• Bachelor’s Degree
• 5+ years of sales, service, and business administration experience
• Experience working with and knowledge of computers (e.g., MS Office suite)
• Exceptional interpersonal, communication, and presentation skills
• Excellent organization and follow-up skills, attention to detail
• Ability to work independently, under pressure, and with little direction
• Strong sales aptitude with ability to lead a team of sales professionals
• Ability to succeed in a competitive environment
• Driver’s license
• Fluency in English
