Manage overall retail operations and provide leadership/guidance to the Store Managers and Store In charge. Accountable for retail revenue from forecasting to reporting and gap analysis.
Responsibilities:
- Lead the retail team, ensuring efficient sales and operational planning
- Handle manpower and operational planning to maintain smooth management and staff productivity
- Proactively communicate with the team to ensure KPIs are met
- Recruitment to ensure retail headcounts are filled
- Plan and conduct/facilitate store monthly meetings and training
- Plan and conduct product training for all new products for retail staff
- Oversee inventory management to optimise stock levels and minimise stock discrepancies
- Handle customer-escalated complaints
- Monitor and provide feedback on competitor activities
- Conduct monthly and weekly shop audits
- Manage store opening and closing efforts liaising with all internal/external parties
- Manage event setup, tear down, stock movements and promotions
- Administration, operations reporting, and other Ad-hoc duties assigned
Requirements:
- At least a Diploma or Degree in Business, Hospitality and Tourism or Marketing
- Honest, mature thinking, and at least 5 years experience in retail management.
- Good Analytical skills
- Strong leadership skills and people management skills
- Good conflict resolution skills
- A strong communicator and good interpersonal skills
- Good planning and problem-solving skills
- Able to work independently and able to work in a team
Benefits
- Attractive Commission
- Annual Increment
- AWS + Performance Bonus
- Transport & Mobile Reimbursement
- Staff Discount & Product Sponsorship
