Job Description
- Work on product / project deployments and implementationremotely and onsite .
- Diagnose, troubleshoot and identify solutions to resolve/escalate product or application related issues, performance tuning.
- Escalation and reproduction of technical issues for the development team for troubleshooting.
- Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
- Follow-up with trouble tickets resolution internally and externally with customers.
- Maintain customer correspondence including documentation of user guides and other resources,
- Produce technical documentations for support deployment/implementation.
- Create, update the support entry in support forum
- Conduct user training of software product, maintain training material
Requirements
- Higher degree in Information Technology
- 3-5 years of experience in IT software services or support
- Good working knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices will be an advantage.
- Good understanding of operating systems especially Windows and Unix.
- Good scripting knowledge is an advantage (Powershell, Bash).
- Knowledge in ETL concepts and processes is a plus.
- Good working knowledge of Cloud, DevOps, docker containers will be an advantage.
- Possess strong analytical and problem solving skills
- Experience in software testing is a plus, especially for Business Intelligence.
- Experience in Reporting, Business Intelligence softwares will be an added advantage
- A fast learner and willing to learn new technologies.
- A strong communicator in both oral and written form.
- A team player with a pleasant attitude.
- Results oriented with flexible personality and willingness to travel onsite.
- Knowledge of Microsoft Azure cloud is an advantage.
