Our client is the leader in electronic resources and strives to provide excellent products & services for information products and library technologies in Singapore.
Working Location: Kaki Bukit (Techlink)
Working Hours: Mon-Fri 9am-6pm
Responsibilities:
- Deliver virtual or onsite product training sessions to customers
- Consult with customers on best practices for their organization’s usage of the product
- Responsible for performing customer needs and solution finding sessions
- Identify needs for additional features and training that enhance customer
success and retention - Speak with power users in the organization and identify opportunities for
expansion of account usage - Provide customer feedback and/ or requirements to the Sales team
- Stay up-to-date and be a subject matter expert on all new product features
rollouts - Attend all sessions organized for products purposes
- Participate in training/ mentoring new team members
- Familiarity with SaaS product and ability to employ strategies in online
environments
Requirements:
- Min Diploma
- Must be IT savvy and familiar with SaaS products (e.g. Salesforce, Google Workspace apps, Microsoft 365, HubSpot, Trello, Netflix, Zoom, Zendesk)
- Min 4 years working experience in Customer Support role
- Good analytics and problem solving skills
To Apply:
Please attach your resume with the following information:
- Reason for leaving last/ current employment
- Last drawn salary
- Expected salary
- Notice period
(We regret that only shortlisted candidates will be notified)
