Primary Functions:
• To provide high-quality support to all open projects of the Technical Team
• To ensure that clients get the best support they need
• To resolving escalated customer complaints without the need for team lead intervention
• Organise and control project elements & provide reports to Technical Director on project status
• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirms product performance by designing and conducting tests.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Controls project costs by approving expenditures; administering contractor contracts.
• Prepares project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for professional services targets
• Work closely with commercial team to ensure swift closure of projects
• Manage internal project team members and external vendor or/and partners
• Any issue arising from the project to be reported in a timely manner to the relevant personnel to reduce time wastage
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there are any delay or/and gaps
• Create and maintain comprehensive project documentation
• Experience in managing (small-mid size) IT solution projects
Requirements:
• Highly motivated and willing to learn new technologies and able to work under pressure
• Resourceful, creative, independent, and able to work well in a team
• Action and customer oriented
• Excellent Time Management
• Takes initiative and adheres to deadlines
• Taking ownership of projects and able to communicate easily with information holders
• Excellent interpersonal, presentation, writing and communication skill
• Good soft skills
• Able to communicate IT technology and process effectively
• Experience in managing (small-mid size) IT solution projects
• Degree Holder
• CCNA / Microsoft ccse / ITIL v3 (Not a must)
• CAPM / PMP / Scrum (Preferably to have)
Other Information:
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
Interested candidates, please apply via the “Apply Now” button below.
We regret that only shortlisted candidates will be notified.
