We are currently seeking dedicated individuals to join our team at Steelcase Singapore as a Customer Service Representative for Logistics. In this role, you will play a crucial part in managing customer relationships, overseeing specific order processing workflows, and addressing any open issues on orders with a commitment to delivering exceptional service.
Responsibilities:
- Engage with customers via telephone to understand their needs, actively seeking solutions to address their requests.
- Collaborate with internal teams to fulfill customer requests, addressing specific logistics, pricing, or product requirements.
- Possess in-depth product knowledge to provide advice and customer support.
- Cultivate market knowledge to foster strong customer relationships.
- Handle order amendment requests in SAP.
- Process order entries and address general customer inquiries received through email, fax, and EDI in SAP, ensuring appropriate changes are made to meet customer needs.
- Generate, modify, and maintain customer master data.
- Strong communication skills (oral and written). Ability to communicate clear, concise information relating to products, processes, and existing orders and issues as needed.
To succeed in the role, you will need:
- Good logistics knowledge is necessary.
- Customer Service Skills: product knowledge, quality focus, problem solving, market knowledge.
- Knowledge of processes and organization of industry and logistics.
- Team collaboration: Ability to collaborate effectively with internal departments such as Finance, Quality, and Logistics to fulfill customer requests.
- Equivalent experience in the same field.
