Job Scope
- Influence Product Service Life Cycle (SLC) gives features that will optimize KLA’s service business: retrofit, calibrations/diagnostics, Cost of Service, reliability, Preventative Maintenance optimization, Intellectual Property (IP) protection.
- Build solid expertise in overall system operation, system integration, and system calibrations/diagnostics.
- Sustain product's critical customer issues (including parts delivery, pricing, & special requirements), analyze data from various sources, and work with Engineering to provide a detailed plan of action (POA).
- Assist KLA Service's training organization to revise and improve the knowledge and training infrastructure for mature products.
- Spares obsolescence risk analysis and coordination with Spares Planning team to build and implemented initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with KLA Services Engineering and Operations team.
- Work side by side with Operations Quality and Spares Planning Team to drive part quality issues from the field to closure.
- Support planning for retrofits, including performing serviceability validation and resource availability.
- The Instruments Business has a unique business requirement where product engineers also help with Requests for Engineering (RFEs), custom one-offs of our flagship models, by evaluating the serviceability of these projects as they are developed.
- Act as key stakeholder in mature PLCs to support products that have reached end of manufacturing as well as guiding any legacy products to end of service.
- Ability to travel domestic & foreign up to 25%
Preferred Qualifications
- Capital Equipment experience in KLA Instruments or similar Semiconductor Industry
- Understanding these tools: Python, Power Bi, SQL Server, Excel
- Project Management Experience with demonstrable experience across multiple subject areas
- Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
- Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
- MS Project and Visio experience
Minimum Qualifications
- A Bachelor’s degree in Engineering
- Excellent technical writing and documentation skills
- Expertise in Basic Microsoft Software Packages
- Excellent presentation skills and a demonstrated level of comfort in front of various audiences
- An eagerness to learn new technologies, processes, and techniques
