Oversee plans while working with peers and stakeholders across lines of business, to ensure that a business architecture and roadmap is developed to address the needs and strategy of both business and technology related to call centre telephony & desktop technology • Staying up to date with industry best practices to educate clients and internal teams on the advantages of various design and implementation options to meet business and technical requirements • Initiate, plan, execute, control and close out each project or program from a business perspective, including co-ordination of cross-project and cross-department resourcing within established timelines • Maintain a good working knowledge of current infrastructure and industry trends with in the distributed infrastructure area of focus • Model Safe Path demo execution best practices in a variety of delivery modalities • Conducts technical deep-dive sessions with vendors and executes short proof-of-concept efforts for business and IT • Partners with VP-level stakeholders across multiple brands to advise on business impacts to technical solutions • Coordinate and plan the overall program including pre-requisite projects, parallel interfacing source system projects across the enterprise • Take accountability for project success including on-time, on-budget, high-quality targets • Develop and define a structure and operating model for the program
Strong 18 years experience and willing to relocate to Philippines as and when required.
