We are seeking for a mature and self-motivated Application support Manager responsible for providing application support to our customers.
The support manager will be responsible for:
- Monthly reporting to our customers.
- Managing of service request.
- Handling bug reports
- Troubleshooting and resolution of the bugs.
- Ensuring that resolution occurs with SLA.
- Escalation of issues to our development team if necessary.
- Support our customers with any IT or security audit/review on applications managed by us
- Work with customer’s technical teams for implementing services patches and update.
Requirements
- Possesses hands-on IT experience in Sharepoint, Net and SQL application support/development for at least TWO (2) years;
- Think out-of-the-box when presented with challenges and constraints
- Microsoft Sharepoint certification is an added advantage
- Possesses good communication (verbal and written) skills in English;
- Experience in the management of complex Sharepoint or .Net project is required.
