JOB DESCRIPTION – Network Engineer – Routing and Switching
Required Key Skills:
Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
Good knowledge in Cisco IOS
Good knowledge in implementation and operations support of NAC (network access control)
Good knowledge in Aruba Clear Pass / Cisco ISE
Good knowledge in Wireless Network / Access Points / Controllers support and
troubleshooting
Expert level understanding of the OSI or TCP/IP model
Provide Level-2 technical support and troubleshooting to resolve issues
CCNP certification
Hands-on experience with monitoring, network diagnostic, Packet Tracers and
network analytics tools
Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
Knowledge on F5 load balancers
Priority Tasks
Workplace is at customer premises and staff has to follow instituted Workplace
securities
Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
Perform configuration change activities
Provide problem status to the Service Desk and/or update into the ticketing tool
according to the Procedures Manual
Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/Client premises, including performance monitoring, bandwidth monitoring.
Work with customer's vendor to perform testing and preventative maintenance
according to the schedule provided by the customer for the Network Equipment
Perform periodic OS upgrade and Patching as and when required.
24X5 rotational shift onsite availability and 24X7 standby / remote support
availability as and when needed for critical incidents.
Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer
Provide multi-vendor equipment support across a wide range of models and types of networking equipment
Maintain the inventory of certificates and install/update/renew certificates as and when required.
Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per client security policies and standards.
Maintain/Update client inventory list and compliance related databases or similar Databases.
Maintain the device inventory list for the client when needed, Maintain the
software/firmware for all the devices up to date
Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
Perform device activation / deactivation as per client service activation and
deactivation process.
Maintain the IP address inventory and allocate new IP address when required by business.
Engage third part vendors to resolve hardware issues and follow up till closure
Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.
