Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The User Operations Policy team operationalizes and oversees the enforcement of payments standards and policies to ensure compliant and safe product usage, minimizes merchants’ violations and proactively manages reputation and regulatory risk.
What you’ll do
As a Risk Operations Analyst you will be working to ensure our onboarding policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.
Responsibilities
- Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
- Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
- Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
- Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
- Identify trends and further report these to cross functional teams to enhance detection systems
- Contribute to projects to enhance and optimize due diligence strategy systems and tools
- Help build and scale processes across the risk operations eco-system
- Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
- Working knowledge of SQL or other data analysis tools
- The ability and desire to challenge the status quo
- Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
- Can analyze feedback patterns and use these insights to drive process and product improvements
- You like ownership, being accountable, and driving towards ambitious goals
