COMPANY DESCRIPTION
THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.
RESPONSIBILITIES
Time Management and Service Quality
New Clients
- Retrieve case from AIC/IRMS portal (2 days KPI)
- Check NMTS subsidies available to client.
- Forward new referral in WhatsApp group for SW/Nurses team to follow up
- MOW - Forward to Logistics Ops Executive to arrange for start of meals delivery and advise on terms and conditions for MOW.
- MET - Forward to Logistics Ops Executive to update into their schedule for new admission and investigate client medical appointments requirement.
Existing Clients
- Monitor periodic review on clients.
- Generate monthly Subsidy Change Report for existing clients and email to stakeholders.
- Do updating of periodic review for existing client based on SW team feedback.
- Prepare letters to clients for Fee Waive approve and Mean-Test subsidy change.
Data/Stakeholder Management
- Validate monthly data entry for all programs under the division and reconciliation to ensure correct data entry.
- Prompt liaison with external agencies, next-of-kin(s) and internal teams
- Manage assigned projects to deliver change management, quality assurance and client satisfaction.
- Diploma in any discipline
- At least 2 years of working experience in healthcare sector preferred.
- Willing to learn and good team player.
- Passionate in working with elderly clients.
- Good computer skills and proficiency in MS office
