The Role:
The Assistant Patrão, (or Assistant Manager) is the Restaurant Manager’s right hand and contributes to every aspect of the day to day running of the restaurant. You will support the team on shift and behind the scenes, helping them to create fantastic moments and feelings for our customers.
Duties and Responsibilities:
- Lead, develop and motivate the restaurant team to deliver the Nando’s experience
- Support the attraction, recruitment and training of Nandocas (that’s what we call anyone that works at Nando’s)
- Support the growth and development of Nandocas through training and quality conversations
- Recognize success and ensure everyone is well informed and heard by using the appropriate communication channels
- Develop labour schedules that enable the team to deliver the Nando’s experience
- Support the team to deliver amazing food, freshly cooked to order and served hot
- Manage inventory and order stocks to ensure all products are available
- Keep the restaurant beautiful, safe, clean and representative of the Nando’s brand
- Carry out, monitor and correct procedures in order to be safe, legal and follow the Nando’s standards
- Grow sales by running shifts in a way that creates positive customer moments and delivers operational efficiency
- Manage costs including Gross Profit, Waste and Labour
- Review and ensure timely, accurate and complete daily / weekly / monthly reporting
- Develop and support local restaurant marketing
- Implement effective restaurant administration, stock control, security and safety
About you – What qualities does an Assistant Manager Need to join Nando’s?
- You’ll have management experience from a hospitality, retail or leisure background
- You’ll have bucket-loads of passion and energy to inspire, lead and grow your Nandocas
- You`ll be hungry to learn and develop and ready to grow
- You’ll have the expertise to nurture your family of Nandocas
- You’ll have the confidence to network with local businesses and engage with our customers to make them feel like Nando’s is their home from home
- You’ll have a natural desire to drive sales and the commercial mindset to make it happen
- You’ll be proficient in English, and Microsoft Office applications
- You can work on shifts, weekends and public holidays
- Above all else, you`ll live the Nando’s values of Pride, Passion, Integrity, Courage and Family.
