- Operational Oversight:Supervise and coordinate all operational activities, including front-of-house and back-of-house operations.
Ensure that all processes and procedures are followed to maintain smooth and efficient operations.
Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
- Staff Management:Recruit, train, and manage restaurant staff, including servers, kitchen staff, and support personnel.
Create and maintain employee schedules to ensure adequate staffing levels during peak hours.
Provide ongoing training, coaching, and performance feedback to enhance staff performance and morale.
- Financial Management:Develop and manage budgets, forecasts, and financial plans to achieve revenue and profitability targets.
Monitor expenses, control costs, and implement strategies to improve profitability.
Conduct regular financial analysis and reporting to assess financial performance and identify opportunities for improvement.
- Quality Control:Implement and maintain quality control measures to ensure that food preparation, presentation, and service meet established standards.
Conduct regular inspections of the restaurant to ensure cleanliness, hygiene, and compliance with food safety regulations.
Address any issues or concerns related to food quality, service, or cleanliness promptly and effectively.
- Customer Service:Foster a culture of exceptional customer service and guest satisfaction throughout the restaurant.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Implement strategies to enhance the overall dining experience and build customer loyalty.
- Inventory Management:Oversee inventory management processes, including ordering, receiving, and stock control.
Monitor inventory levels and ensure adequate supply of food, beverages, and other supplies.
Minimize waste and spoilage through effective inventory management practices.
- Health and Safety Compliance:Ensure compliance with health and safety regulations, food safety standards, and licensing requirements.
Conduct regular safety inspections and audits to identify and address potential hazards.
Implement and enforce safety protocols and procedures to maintain a safe and healthy work environment.
- Strategic Planning and Development:Collaborate with senior management to develop strategic plans and initiatives to drive business growth and expansion.
Identify opportunities for operational improvements, cost savings, and revenue generation.
Stay updated on industry trends, market dynamics, and competitor activities to inform decision-making.
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