The Solution Architect is to support the Sales team in terms of all pre-sale activities and customer engagement. He/she should be engaged with potential customers to understand their needs and drive the solution and services estimate, work closely with the Sales team to prepare the proposal and presentation to the customers.
Responsibilities
- Lead brainstorming sessions to develop potential solutions for customers’ solution needs.
- Work closely with the sales team to design the solution that will resolve and meet the customers’ requirements.
- Prepare and document the finding after engaging the customers on their requirements and share these documents internally with other departments to finalise the solution and services design and efforts needed to deliver the solution.
- Prepare the proposed efforts of the overall deliverables after discussing internally and work with the Sales team to incorporate all this information in the proposal to be sent to customers.
- Work closely with the Sales team to answer customers’ inquiries on the solution proposed as well as engage customers to convince them of the solution proposed.
- Work closely with the Sales team to assist them in closing the business proposal with the customers.
- Work closely with the Project and Managed Services team on all project deliverables and scope after the customer has signed the acceptance of our proposal.
- Hand over the details of scope and deliverables including specification of infrastructure and software to the Project and Management Services team.
- Continue to support the Project and Management Services team on project delivery for any queries related to the initial proposed solution.
- Assist Marketing and Sales team in preparation of all marketing campaigns on solution, and prepare the material and present in any marketing event.
Requirements
- Proven work experience as a Solution Architect or similar role
- Previous project management experience is advantageous
- Sound knowledge of various operating systems and databases
- Efficient communication skills
- Strong organisational and leadership skills
- Bachelor’s degree in information technology or computer science is preferred
