Roles & Responsibilities
- Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
- Maintains updated and relevant information to handle guests’ inquiries
- Ensures that the facilities of the Guest Service Centre are always in excellent working order, tidy and clean and that unauthorized persons do not enter the area.
- Ensures prompt answering of all calls
- Handles all guests’ requests or inquiries promptly and in a professional and helpful manner.
- Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel’s policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
- Ensures that all requests for wake-up calls are fulfilled at the time requested.
- Ensures that the emergency PA system, public area music system and paging systems are in perfect working order at all times.
- Is totally familiar with the telephone/PABX back up procedures in the event that any equipment malfunctions in the Guest Service Centre.
Experience:
- Minimum 1-2 years working experience in a supervisory or management Front Office position in a 200+ room, four/five star international hotel or in a supervisory/management position in a Call Centre or large, high traffic switchboard.
- Front Office PMS experience
What’s in it for you:
- A fun and supportive work environment
- Career progression with international work opportunities
- Daily meals
- Competitive remuneration, rewards & recognition
- Transportation benefits
- Flexible benefits
