Key Responsibilities:
- Provide Advice to Client on the operational requirements of the property.
- Develop House Rules Fit-Out Guides for the property.
- Manage the smooth transition of property from pre completion phase to occupation phase.
- Interview and assess and provide recommendations on the staff proposed to be employed for the property.
- Develop tenant satisfaction plan strategies/client liaison.
- Manage tenant liaison and satisfaction emphasis on tenant retention.
- Building day-to-day management including operations, engineering, and compliance matters.
- Manage budget preparation and delivery.
- Manage budget forecasting.
- Finance administration, billing, and collection.
- Tenancy fit-out co-ordination.
- Capital expenditure implementation, tendering and management.
- Monthly reporting.
- Building services contract administration and procurement.
- Manage repairs and maintenance.
- Liaise /manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers
Performance Indicators:
- Achieve all financial and operational targets (KPIs).
- Deliver an exceptional “Managing Agent” service to the client, as reflected by client feedback.
- Develop effective and accurate asset plans, budgets and financial reports.
- Make appropriate recommendations in relation to operational strategy, capital works etc.
- Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties
Key Skills, experience & qualification;
- People driven and to be seen to be “kicking goals” for the clients.
- Follow asset management policies and procedures.
- Outstanding interpersonal and negotiation skills.
- Proven experience in property/asset management, ideally with previous experience managing commercial office.
- An intimate knowledge of the office sector and ideally some exposure to the retail property.
- A track record of success in significant supplier contract negotiations.
- Demonstrated ability to add value to commercial assets through identifying value enhancing operational property management strategies (e.g. preventative maintenance/helpdesk/ IT solution implementation/ Smart FM) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
- Previous experience preparing detailed asset plans, complex budgets and comprehensive reports.
- Tertiary qualifications, particularly in a property-related discipline, are preferable.
