HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.
HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.
At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.
GENERAL SUMMARY
The Social Worker is a full-time social worker who implements activities and interventions as directed by the Senior Social Worker / Social Work Lead and conducts referral services with the support of Social Work Associates. He / she manages social and behavioural issues, mediates disputes and facilitates the building of positive relationships within the community. He / she provides guidance and support to Social Work Associates.
ROLES & RESPONSBILITIES
Case Management
1. Intake – interview and allocate residents to suitable rooms based on their profile
2. Referral – link residents up with the appropriate services (government, community, private etc) to support global objectives of building stability and self-reliance and working towards home ownership where possible)
3. Provide or broker access to needed support such as legal aid, physical and mental health and well-being
4. Engagement, assessment, intervention (referral) and follow-up of Authorised Tenants/Authorised Occupiers receiving social support through various means including conducting home visits to residential units
5. Support Authorised Tenants/Authorised Occupiers in securing permanent/long-term employment through partnerships with employment agencies, organisation or participation in job fairs etc.
6. Discharge planning and exit interviewsincluding preparing residents for eviction (subject to approval by HDB and initiated only as a last resort) and working with relevant social agencies/MSF for shelter accommodation for residents before eviction
7. Record keeping, documentation and data entry
Administration and Facilitation of programmes
1. Organise and facilitate programmes to build Authorised Tenants/Authorised Occupiers’ stability, self-reliance and social mobility – e.g. community empowerment and townhall meetings, art and creative expression, community gardens, life skills workshops etc
2. Advocacy for relevant social issues pertinent to users served by SRSF including initiating and participating in research endeavours
Conflict Resolution
1. Attend immediately to and resolve escalated disputes between Authorised Tenants/Occupiers including making the necessary referrals to other service providers where necessary. To update Administrative & Operations Office for their documentation including action taken and recommendations
Management of Opportunities for Volunteerism
1. Facilitate volunteer initiatives within the SRSF community
2. Encourage Authorised Tenants/Authorised Occupiers to participate in local volunteering, fostering a sense of purpose and contribution
Audit
1. Monitor progress against relevant KPIs as required by funder and other stakeholders
2. Plan, implement and review processes to meet the achievement of KPIs and MSRs as required by funders
3. Ensure proper documentation is maintained, updated and reviewed on a regular basis for audit
Stakeholder relationships
1. Collaborate with other teams in fulfilling global objectives of the programme
2. Manage communications and feedback from stakeholders and team members
3. Build collaborative working relationships with partnering agencies
QUALIFICATIONS
Education And Experience
1. Bachelor’s Degree in Social Work
2. Digitally fluent; familiar with digital tools for basic data visualization, basic data analysis, report-writing and presentation
3. Knowledge of relevant social issues such as homelessness, poverty preferred
Others
1. May need to work in evenings/weekends (working hours until 9pm on 2 nights as required by HDB), applies to Ops Team as well
Salary commensurate with experience.
Venue of Work: Yio Chu Kang
