- Minimum 2 years’ experience with Desktop support.
- Experience in assemble and de-assemble Desktop and Laptop computer hardware.
- Troubleshoot desktop and laptop hardware.
- Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
- Experience of various application installation and basic troubleshooting
- Hands-on experience on one or more Antivirus application support.
- Basic understanding of networking, hands on network cable crimping and basic troubleshooting.
- Printer troubleshooting, toner replacement.
- Incident and Change Request support to users.
- Fieldwork support.
- Working experience in MS Excel and PowerPoint.
- Experienced to communicate and manage vendor support.
- Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
- Professional verbal and written communication in English (and other local languages preferred).
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