Scope of work
· Prepare Variation Agreement (VA) documents for Change Requests (CRs) and seek approval from Authority.
· Maintain the master CR lists and provide support for CR prioritisation discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.
· Monitor the activities to ensure CR are implemented within agreed implementation timeline.
· Validate all quarterly and monthly E-HR KPI for CRs, System Investigation Requests (SIRs), Service Request (SR) and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.
· Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
· Any other tasks as assigned by the Project Manager.
Education Qualification
At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.
Required Working Experience
At least 1 year of working experience in information technology.
Required Competencies
· Good knowledge of information technology.
· Good planning and coordination skills.
· Strong writing, verbal communication and presentation skills.
· Good team player, responsible and conscientious.
· Resourceful, independent, responsive and pro-active.
· Proficiency in Office productivities suites such as Microsoft Office.
· Competent in applying Microsoft Excel functions
