RESPONSIBILITIES
Be part of a dynamic team of VIP Casino Marketing professionals, to develop new and manage assigned accounts under RW@SEA.
- Execute and maintain all premium business initiatives relating to RW@SEA membership from designated target markets.
- Implement and help manage all promotions/ campaigns to increase the awareness of RW@SEA membership and encourage visitation and drive revenue growth.
- Thorough knowledge of the product with the ability to analyze customer behaviors.
- Execute and analyze programs for attracting, retaining and reactivating customers, based on short and long term analyses of customer trends.
- Assist in the implementation of systems to develop a thorough understanding of the relevant customer segments. Inclusive of this is the solicitation and measurement of customer feedback on matters including product, pricing, service, programs, promotions and offers, and using this information to develop future initiatives.
- Accurate & timely reporting on performance versus targets, competitor activities, customer satisfaction with membership and customer feedback.
- Regular Cruising onboard vessels is required to keep an up-to-date knowledge of the customer experience as well as to develop good relationships with RW@SEA members.
- Perform any other ad-hoc duties related to the job functions required by the management.
Qualifications and Experience - Min 3 years’ experience in the gaming industry or customer relations related fields
- Demonstrates strong business acumen with qualifications in a business or marketing field.
- Ability to develop relationships and communicate effectively across all levels of the organization.
- Display a high commitment of customer service.
- Is a team player who motivates others to work effectively within the team.
- Adopts and implements new approaches and practices to meet changing circumstances
- Achieves agreed business objectives and accepts accountability for results.
- A target-driven attitude with flexibility to work any shift on any day of the week and with flexibility to travel as required
