Nanyang Technological University’s Centre for IT Services (CITS) is looking for a Senior Assistant Manager to provide learning support, consultancy and training to faculty, service support team on the use of learning services and applications to enhance teaching and learning experience.
Responsibilities
- Administer and configure learning management systems and related applications.
- Provide technical support and training to users, ensuring they can effectively navigate and utilize the learning systems and applications.
- Collaborate with internal and external IT team to provide support, troubleshoot incident, perform root-cause analysis and determine problem resolutions.
- Ensure that all systems comply with relevant industry standards and data security regulations.
- Implement best practices for data privacy and security within the learning environment.
- Identify process improvement and automation opportunities, making learning-related processes more efficient.
Requirements
- A good degree in software or computer engineering or related discipline
- At least 6 years of experience in managing learning systems and services in education industry
- Proficient in IT Service Management Framework and Processes
- Good knowledge in web automation, analytics, and artificial intelligence to improve work efficiency and efficacy will be an added advantage.
- Good Project Management and Communication Skill
- Good domain knowledge in learning management systems and applications for teaching and learning in higher education institutions.
