• Provide operational end-user support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Troubleshoot and investigate cause of user’s problem
• Attend to incidents and problem resolution within stipulated SLA
• Maintaining and updating technical documents and procedures
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)
