Work Dynamics - Integrated Facilities Management
Duties and responsibilities
- Provide superior customer service to meet on-site client’s expectations
- Oversee and manages cleaning and soft service operations on site. Ensure positive work experience for all users.
- Managing cleaning vendors and ensure reporting is submitted regularly.
- Ensuring the office, meeting rooms, pantry, cleanroom and warehouse area are clean, tidy, secure and in line with workplace safety requirements
Procurement & Vendor Management
- Assist in the management of vendors on site to ensure they perform to the required standards (including inspection of vendors’ works, regular training and meetings)
- Assist in the procurement of vendors and services when required
- Assist in contract management for vendors
Finance Management
- Assist in annual budget for OPEX.
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders in JDE
Health & Safety Management
- Conduct regular audits and site walks to ensure safety procedures on site are in place and working
- Assist in carrying out safety procedures and investigation when needed
Site Operations Management
- Assist in the implementation of Best Practice operations
- Conduct site inspections and assessments to ensure all cleaning procedures and performance measures are maintained at all times
- Seek ways to constantly reduce costs and improve operational standards
- Maintain premises in neat and good working condition at all times
- Coordinate with vendors to ensure that pantry and vending machine items are always in stock
- Lead meeting with client / stakeholder on cleaning and soft services operations.
- Weekly presentation on site operation and expenses
Risk Management
- Assist in the implementation and management of property risk management program
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
Required Qualifications & Experience
- At least 2 to 3 years of prior experience in facilities, property management, hospitality or related field preferred
- Minimum diploma in any related discipline
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of cleaning operations and cleanroom cleaning will be advantageous.
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
- Able to interact with the client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
