Core technical competency required :-
• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker
Role and Responsibility :-
- To provide quality day-to-day L2 Production support for Java/Web-based application.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases, adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level quality.
At least 2 years working in an L2 Application Support Environment.
- Experience in application implementation projects in financial institutions would be advantageous.
- Strong analytical and problem-solving skills.
- Ability to perform impact analysis in a structured manner.
- Good verbal written communication skills.
- Proactive and able to work independently and under pressure.
- With a keen interest in providing high service quality and familiar with the demand of 24x7 support environment.
Work hours is normal working hours, but candidate must be able to stay longer based on the issues. Must be able to work weekends if there are any production releases or any failures over the weekend jobs.
