Resource Qualifications
The resources will have the below qualifications:
- Required skills include 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
- Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
- Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
- Excellent communication and writing skills a must.
- Knowledge of trouble ticketing systems, change control, Project processes and associated tools.
- Logical problem - solving techniques and associated experience in system, data center facilities, and telecommunications.
- Experience with project management.
- Financial Services industry knowledge a plus.
- KEY RESPONSIBILITIES
The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:
- Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Singapore Data Centers within the internal service level mandates
- Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
- Installing/de-installing/relocating all patch cabling for systems and network hardware
- Installing/de-installing/relocating all Data Center hardware
- Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
- Assist with the coordination of network component configurations
- Coordinate and Install SAN cabling infrastructure
- Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
- Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
- Provide hands-on, break/fix level 2 support for the data center systems and communications environments
- Coordinating and approving data center infrastructure change controls
- Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
- Performing required compliance activities
- Producing network consumables updates and contributing to weekly management reports
- Coordinate activities in support of all projects and technical requests within the Americas Data Centers
- Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
- Provide clear and detailed turnover to next shift workers for continuity
- Media Management duties including the following:
- Performing daily tape ejects to increase current day processing capacity.
- Monitoring of tape related console messages.
- Managing all daily ad-hoc tape/job requests and scratch activity.
- Managing all physical and electronic vaulting activity.
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
- Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
- Replacing any/all damaged media.
- Minor to moderate problem determination
- Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
- Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
- Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
- Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
- Media liaison between the on-site hardware teams and the on-site CE’s.
- Initiating, scheduling, coordinating, and approving media management sponsored change controls.
- Supporting all physical off-site vaulting activities.
- Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
- Ensure destruction procedures are followed.
- Supporting all site and application specific disaster recovery/COB tests/exercises.
- Responsible in following best practices and processes in degaussing and wiping of all hard drives.
- Performs random audit checks and sampling.
- Remain current with all global procedures and provide input when appropriate
- Participates in projects relating to tape/media
- Assisting in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, Other duties as assigned by management.
