Role Summary:
The position provides a professional Temporary Occupation Permit (TOP) handover experience for our customers, ensure timely rectification of defects and resolve customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.
Responsibilities:
- Co-ordinate the handover process by liaising with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
- Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to homebuyers are in good condition.
- Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
- Resolve owners’ complaints arising from defects and other areas and ensure Owners’ complaints resolved satisfactorily.
Requirements:
- Degree/Diploma in Real Estate/Building
- Minimum 1-2 years in real estate and customer service
- Good written and verbal communications skills
- Pleasant, energetic personality with positive attitude
- Good organizational and problem- solving skills
- Customer oriented
- Adaptable to new and changing situations
