Join Our Team as a Service Coordinator!
Are you a customer-focused individual with excellent coordination and communication skills? Do you thrive in a dynamic environment where you can make a difference by ensuring timely service and support to customers? If so, we invite you to join our team at Securevision Pte Ltd.
About Us:
Securevision Pte Ltd is a leading provider of security systems solutions in Singapore. With a commitment to excellence and customer satisfaction, we strive to deliver top-quality service and support to our clients. As we continue to grow, we are seeking a dedicated Service Coordinator to play a key role in ensuring seamless coordination and delivery of services.
Position: Service Coordinator
Location: Singapore
Work Schedule: This is a full-time position with a 5-day work week, Monday to Friday, from 8:30 AM to 6:00 PM.
Key Responsibilities:
- Contact customers to schedule servicing and maintenance appointments or arrange installation times for technicians.
- Coordinate closely with technicians to ensure efficient allocation of resources and timely completion of service requests.
- Follow up with customers to confirm appointments and provide updates on service status.
- Handle incoming calls, complaints, and service requests professionally and courteously.
- Prioritize and schedule service requests based on urgency and customer needs.
- Maintain accurate records of service activities, including appointment details and customer interactions.
- Follow up with quotations for materials or labour rendered.
- Keep track of maintenance schedules and remind customers to renew servicing contracts.
- Work closely with the sales and operations teams to ensure a seamless customer experience.
- Provide exceptional customer service and strive to exceed customer expectations at all times.
Qualifications:
- Diploma or equivalent qualification.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Customer-focused with a proactive approach to problem-solving.
- Proficiency in Microsoft Office and scheduling software.
- Previous experience in customer service or service coordination is a plus but not mandatory.
- Ability to work independently and be part of a team.
Salary Range:
The salary for this position will range from SGD 2,500 to SGD 3,500 per month, commensurate with experience and qualifications.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for customer service and coordination, we encourage you to apply for the Service Coordinator position at Securevision Pte Ltd.
To apply, please send your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to [email protected].
Securevision Pte Ltd is an equal-opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.
