Description
Operations Manager are assumed to be skilled in managing diverse operations of 7 stalls in Food Court. They must build positive business relationship with the Outlet Supervisor, Chef and Team and be responsible for the overall success of the outlets by leading a team of outlet supervisor towards effective collaboration and attainment of goals aligned to the company strategic plans.
Duties and Responsibilities shall include but not limited to:
Management
• Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
• Ensures Team Member delivers quality service and food in accordance with company’s guidelines
• Act as a point of contact between HQ Corporate office and assigned outlets.
• Provide information from HQ to Outlet Managers and Team through various ways of communication
• Coach and mentor, all level of Team Members in your assigned outlets
• Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures
Outlet Operational Leadership
• Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
• Evaluate existing business procedures and recommend improvements
• Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
• Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
Manpower
• Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
• Manage manpower cost in your assigned outlets
• Resolve employees’ concerns and conflicts when required
• Manage and maintain team’s hiring and attrition rate
Preferred with cooking skills and with Class 3 Driving License (Travelling among multiple outlets easier).
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