Responsibilities:
- Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
- Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
- Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
- Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
- Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
- Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
- Understand customers / Vertical Market Needs and determines pricing and selling strategies.
- Prepares and reviews contract terms and conditions
- Presents the proposal to the customer.
- Other relevant duties as assigned
Requirements:
- Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
- Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
- Ability to read, analyse, and interpret engineering documents.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Read and comprehend instructions, correspondence, and memos.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Driven to delight the customer with options/offerings to meet their needs.
