Assistant Manager, Office of Admissions and Financial Assistance

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage and administer OAFA's annual summer immersion programme for high school students, that include:
  • Partnering with units across SMU on programme delivery and content.
  • Sourcing for, and liaising with, external vendors on programme delivery.
  • Managing the selections and offer process.
  • Communicating with international participants and their guardians.
  • Marketing and publicising the summer programme.
  • Managing all necessary logistics and operations involved.
  • Post-programme follow-up to regularly engage and nurture students towards the undergraduate application stage of the funnel.
• Serve as the main liaison officer on admissions and outreach matters with the College of Integrative Studies (CIS). This includes arranging admissions and scholarships interviews across CIS and the other 6 Schools who co-interview with CIS, as well as liaising with partner schools to arrange learning journeys and school visits related to CIS.
• Handle admissions matters that include:
  • Reviewing each application individually to verify the authenticity and accuracy of applicants' high school results and other relevant details.
  • Setting up and hosting virtual Zoom sessions for CIS faculty members to conduct applicant interviews.
  • Contacting applicants to inform them of their scholarships outcomes.
  • Contacting applicants to inform them of their interview dates/times.
  • Handling applicants' requests to change programme / appeal their admissions decision.
  • Updating of applications on SMU's applications portal.
  • Handling applicants' queries.
• Support CIS' admissions events for offerees and scholar recipients, by helping out with event management and support duties.
• Support admissions outreach efforts, social media efforts and signature events as part of the undergraduate admissions team, to share about CIS, answer queries, and help market the new College to prospective students and parents.
• Serve as the main liaison officer on admissions and outreach matters for the Adult Learners' Scheme.

• A university degree in any qualification.
• At least 2 years of relevant work experience.
• Meticulous, with strong administrative skills and the ability to multi-task across different projects.
• Highly proficient with Office tools such as Microsoft Excel and Microsoft Word.
• Highly proficient with technology tools such as Zoom, and willing to learn new systems.
• Prior experience with social media platforms and marketing.
• Strong customer service mindset with the ability to respond to different types of personalities across different age groups.
• Ability to work on some weekends, if there are interviews or events on Saturdays.
• Fluency in Mandarin would be an added advantage.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.