Ugene Lab is the premier food testing laboratory. We provide customers with a broad range of microbiological and chemical testing, rapid testing, hygiene monitoring and specialized test methods developed to meet customer needs. We are seeking applications from candidates who is meticulous and have a mind for customer service.
Recent graduates are welcome to apply.
The Job:
- Manage all incoming customer queries and requests received by the Company through telephone, email, and other.
- Answering phone call and attending to walk in delivery/collection.
- Coordinate sample collection requests received from customers.
- Check/generate test reports, scan and send to customers.
- Prepare health certificate and cover letter or other documents for customers.
- To liaise with internal and external parties ensuring clear communication of information and smooth process flow.
- Prepare/check and provide invoices to customers through multiple channels (e.g. mail e-mail etc.)
- Assist with other administrative tasks.
Requirements:
- Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers;
- Excellent time management skill;
- Strong attention to details;
- Able to work 5.5 days per week (alternate Saturday)
