Operations Associate (1 year contract)

Responsibilities

Operations

• Process contracts, orders, invoices and ensure all documentation comply with revenue and company policy
• Works with Sales, Project Management, Competency Towers and Customers to assist resolution to customer billing investigations and disputes
• Prepare and follow up on renewals, terminations and planning for reporting and insights to Sales Team
• Challenge legacy policies and procedures that complicate quote, order, invoice and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
• Provide proactive feedback to improve sales and support workflows (in systems) to work more effective and efficient
• Assist in ad hoc projects and tasks

Requirements

• CAN-DO attitude
• Ability to work independently as well as within a team in a fast-paced environment
• Ability to demonstrate creativity and analytical skills in problem solving
• Ability to work on multiple projects simultaneously and react to changing priorities
• Excellent interpersonal and communication skills
• Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
• Detail oriented, meticulous, systematic and possess strong documentation skills
• Good in Excel for reporting purposes

Preferred Skills / Qualities

• A highly motivated individual with the ability to be mindfully present and appreciate the humour of each moment