Responsibilities
- Prepare and develop training materials and plans for Contact Centre
- To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
- Co-ordinate trainings and orientation programs for new hire.
- Filing & compiling training effectiveness data
- Assessing and recommending course nominations
- Coordinating course registration with the relevant HR department, vendors or CCS stakeholders
