- Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels
- Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
- Responsible for all customer operations problems and follow up on solutions
- Manage the customer service support center to ensure the accuracy and relevance of customer service information
- Minimum 5 years of experience
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