As the Business Process Optimization Lead, you will play a pivotal role in transforming and streamlining our clients’ end-to-end business processes to enhance operational efficiency, reduce costs, and improve overall business performance. Leveraging your expertise in Return-to-Supplier (RTS)/customer service (electronics) processes, you will lead cross-functional initiatives to drive process excellence and operational effectiveness across the organization.
You’ll be confident working in a flexible, fast-paced environment and are able to quickly understand and convert knowledge/data into well-structured and easy to understand concepts.
• Assess current Return-to-Supplier (RTS)/ Customer service processes in conjunction with the upgrade to SAP S4 Hana following a global template model.
• Develop strategies and initiatives to optimize processes and enhance operational performance.
• Lead business analysts and technical consultants to drive process improvement workshops and initiatives with business stakeholders.
• Facilitate process redesign workshops to identify business process pain points, root causes and robust, scalable solutions to drive process efficiency and customer experience improvements that align vendor solutions to client requirements.
• Design future-state solutions through data analysis to understand current process performance, identify improvement opportunities and challenge current-state processes.
• Partner with IT teams to leverage the upgraded SAP S4 Hana platform and global template for RTS processes. Identify opportunities to maximize the benefits of the new technology, streamline workflows, and improve data accuracy through system integration and automation tools.
• Document business processes using industry standard business process modelling notations BPMN 2.0, and promote standardization and consistency.
• Partner with IT teams to leverage technology solutions and automation tools to streamline RTS processes, improve data accuracy, and enhance system integration.
• Develop KPIs and performance metrics to monitor the effectiveness of RTS processes. Continuously track performance, analyze data, and identify opportunities for further optimization.
• Occasional overseas travel can be expected.
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