- Overseeing retail inventory
- Ensuring product quality and availability
- General maintenance of restaurants
- Familiar with menu and add value to customer's experience
- Ensure high quality of customer service in all areas
- Handle complaints of customer
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Assist Operations Manager on the management of overall operation and administration of the outlet
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas
- Control outsource labour supply, casual labour and overtime
- Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply cost
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