Summary
- Perm role comes with comprehensive benefits (Annual leave, AWS, VB, medical benefits, etc
- Working days & hours: Monday to Friday 830am-530pm
- In charge Local retail (20-24 retail outlets) and E-commerce business
Roles & Responsibilities
As a Country CEO, you will play a pivotal role in managing and optimizing the retail operations of our organization. You will be responsible for developing and implementing strategic plans to drive sales, enhance the customer experience, and maximize profitability.
Key Responsibilities:
- Build and maintain effective relationships with key stakeholders, including internal teams, external partners, and vendors. Collaborate with them to align strategies, address concerns, and ensure smooth operations.
- Participate in directors' meetings, providing insights, recommendations, and updates on retail performance. Contribute to the overall decision-making process and communicate the strategic vision for the retail business.
- Oversee both the local retail business and the ecommerce business, ensuring their effective management and growth. Develop strategies to optimize sales channels, synchronize operations, and deliver a seamless omnichannel experience.
- Lead and inspire a team of retail professionals, fostering a positive work culture and providing guidance and mentorship. Hire, train, and develop employees to enhance their skills and ensure a high level of customer service.
- Develop and manage budgets for retail operations, monitoring expenses, and optimizing financial performance. Analyze financial reports, identify areas for improvement, and make data-driven decisions to drive profitability.
- Collaborate with vendors and suppliers to ensure the availability of products, negotiate favorable terms, and maintain strong relationships. Conduct vendor selection, contract negotiations, and performance evaluations.
- Continuously improve the customer experience across all retail channels. Implement initiatives such as loyalty programs, customer feedback mechanisms, and service enhancements to exceed customer expectations.
- Stay abreast of industry trends, conduct market research, and analyze competitor strategies. Use this information to identify opportunities, develop pricing strategies, and maintain a competitive edge in the market.
- Ensure compliance with relevant laws, regulations, and industry standards. Implement risk management strategies to mitigate potential risks related to safety, security, and loss prevention.
- Collaborate with other departments such as marketing, finance, human resources, and operations to align strategies, coordinate activities, and achieve overall business objectives.
Qualifications:
- Bachelor's degree in business administration, retail management, or a related field
- Proven experience in a senior retail management role or a role in similar capacity
- Strong leadership skills with the ability to motivate and develop teams
- Excellent strategic thinking and problem-solving abilities
- In-depth knowledge of retail operations, industry trends, and best practices
- Proficiency in financial management and budgeting
- Exceptional communication and interpersonal skills
How to Apply:
Interested applicants, please send your resume to [email protected] or press "apply now"
Align Recruitment Pte Ltd (20C0253)
Tee Siew Mei (Reg No: R1219651)
