· Plans the daily manpower resource and deploys staff based on the weekly schedule.
· Part of the Client Success department to ensure all contractual and ad hoc jobs are scheduled.
· Ensures conformance to internal and external work procedures and quality standards.
· Handles customer complaints (feedback through phone calls / emails) and conducts follow-up service calls/visits to clients to ensure customer satisfaction.
· As the Quality Management representative of the company, ensures conformance and compliance to the ISO 9001 QMS procedures.
· Attends to Clients as the Single Point of Contact for the appointed zone.
· Handles customer enquiries via telephone and email enquiries.
· Executes billing related activities.
· Works closely with Area Managers on operational plans to ensure productivity KPIs are met.
· Handles the required administrative duties together with the rest of the Team Members.
· Performs any other related duties as instructed by the immediate superior.
