Job Expectations
- Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
- Update own knowledge of products and treatment brand standards, outside of training.
- Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
- Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
- Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
- Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
- Any other duties and tasks as assigned.
