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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   Telephone Operator (Hotel)
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Telephone Operator (Hotel)

Parkroyal Pickering Hotel Pte. Ltd.

Parkroyal Pickering Hotel Pte. Ltd. company logo

Responsibilities:

  • Able to answer calls and handle situations quickly and accurately with quality customer service level
  • Ensure guests receive the most cordial attention when they contact our hotline
  • Able to understand and handle guests’ requests tactfully and smoothly
  • Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
  • Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
  • Must be able to handle computer terminals at the call centre and Front Office respectively
  • Ensure that there are adequate supplies of forms and stationeries for Front Office
  • Assist with any other duties that may be assigned from time to time by the management

Requirements:

  • Relevant work experience as telephone operator/call centre agent will be preferred
  • Able to perform 3 rotating duties including overnight shift, weekends and public holidays
  • Excellent interpersonal and human relations abilities
  • Good communication skills
  • Basic computer skills, with basic Microsoft Office knowledge
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