Jobs Description
- Responsible for implementation of strategies and operational policies to improve profitability and achieve the profit plan of each division in the branch office of over 100 staff; passenger sales, passenger service handling, cargo handling and cabin service staff.
- Collaborate with the Headquarters to effectively execute the strategies and operational policies of each division in the branch office, the incumbent is required to be responsible for human resources optimization and development and establish a system in which passenger sales, passenger service handling, cargo handling and cabin service together to operate the business.
- Based on hands-on and comprehensive knowledge of airline business, manage accounting and financial reporting process of the branch office to Account and Finance department in the Headquarters in Tokyo on a monthly basis. This position is also expected to oversee compliance with internal controls in the branch office in accordance with Japanese Sarbanes-Oxley Act (J-SOX).
- Manage Admin/HR/Accounting department to oversee employee HR management and accounting and admin operations in the branch office of over 100 staff.
- Lead the development of HR strategies including the areas of HR Operations, Workforce Planning, Learning & Development and Employee Relations.
- As the head of HR department, discuss and negotiate in sincerity with the employees' union and take responsibility for resolving any issues that may arise.
- Responsible for emergency response in the branch office in the event of a serious air accident or other emergency situations, and direct emergency coordination with the Headquarters in Tokyo. As the director of the branch office, this position is expected to always take the lead in the event of such an emergency in order to ensure the safety of passengers as the top priority.
- Responsible for providing professional support and communications to our VIP customers / top-tier stakeholder, based on the customers' travel plans.
- This position is also required to take the lead of handling irregular issues that may occur, including midnight, early morning, weekends and holidays.
Job Requirements
- Minimum 15 years of working experience in the aviation industry with profound knowledge and understanding of the industry.
- Minimum 3 years of the business management administration experience in the airline industry.
- Minimum 2 years of airport passenger service and related experience.
- Extensive knowledge of international and Japanese regulations of aviation industry.
- Ability to integrate work processes, ensure compliance, implement industry best practices and effective leadership practices.
- Strong credentials as a leader, leading talent management and people development. Strong influencing and communication skills and the ability to drive synergies across departments.
- Japanese communication skill of JPLT N1 or equivalent is required for this post, for accurate and prompt communication and direction to the relevant departments at the Tokyo Headquarters.
- Proficient in MS Word, Excel, PowerPoint and other software.
