Responsibilities include:
• Ensure proper practices of established operational procedures
• Monitor and revise operational procedures as needed
• Establish controls as per best practices or as required by compliance
• Publish reports as required by management / regulators
• Conduct training to new hires
• Maintain and deliver training programs for the team or business
• Develop business case justifications and present for approvals.
• Maintain regular communications with IT and business department managers and business process managers regarding pertinent IT activities.
• Adhere to business processes, departmental standards, style requirements and all other procedures necessary to meet the business objectives and quality deliveries.
• Manage external vendors if required
• Perform other duties as assigned
Desired Skills & Experience:
The candidate needs to have :
• 5+ years of operations experience in the Commercial insurance industry mainly on reinsurance preferred. Experience is operating Delegate Authorities channel is desired
• Strong experience with policy administration solutions and implementing BAU changes.
• Experienced with Agile SCRUM methodology or project delivery methodologies preferred
• Hands-on experience writing both High-level Business requirements and user stories is desired.
• Knowledge and experience leveraging both IT solutions and business process improvements.
• Experience operating and interfacing with business management, including negotiation and presentation skills.
• Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and technical system needs.
• Excellent problem-solving and analytical skills.
• Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.
• Experience in SQL and Power BI Reporting is an advantage.
• Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
• Must be able to see tasks through to completion without significant guidance.
• Personal time management skills and ability to meet individual and team deadlines.
• Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint, Project, SharePoint.
• Team player who works well with technical and business resources.
